At Buran Casino our goal is to make your gaming experience enjoyable and exciting, but we fully support the principle of responsible gambling and believe this form of entertainment should be practised with moderation and awareness.
We acknowledge the existence of problem gambling, a disorder associated with a strong dependence on gambling, difficulties in limiting the money or time spent on gambling, and which can cause harmful consequences not only for the player but also for their relatives.
That is why we provide tools that limit, reduce or stop our members' gambling activities upon request. Indeed, every player has the option to:
- Choose to suspend gambling for a specified period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be applied as soon as it is received. However, to increase a deposit limit a 7-day waiting period is required. It is important to note that our staff have no control over these limits, which means they can only be modified or removed by the player.
If in doubt, consider asking yourself the following questions:
- Have I tried to cut down or stop gambling and failed?
- Do I bet more and more money to achieve the same level of excitement?
- Do I hide from my relatives the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or broken a relationship with someone close to you?
If you answered Yes to most of these questions, it may be time to consider using our tools to limit yourself or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also available if you would like to talk to us about any gambling-related issues. We will listen without judgment and will do our best to provide all possible solutions and assistance. Feel free to contact us via live chat or by email at [email protected].
